Frequently Asked Questions
Everything you need to know about our products and billing.
What is Neon Innovation Lab?
Neon Innovation Lab is an AI research and development studio. We build tools that bridge the gap between theoretical AI models and practical, everyday applications for developers and creators.
Are your tools free to use?
Most of our publicly available tools offer a generous free tier for individuals and developers. Some enterprise-grade features or high-volume API usage may require a subscription.
Do you offer an API for your models?
Yes, several of our tools, including our text processing and vision analysis utilities, are available via API. Check our Developer Docs for integration guides.
How do you handle user data?
We take privacy seriously. We do not sell your personal data. Data sent to our AI models is processed securely and is not used to train our base models unless explicitly opted-in. See our Privacy Policy for more details.
Can I contribute to your open source projects?
Absolutely! We love the open-source community. Check our GitHub repositories for contribution guidelines and open issues.
How can I contact support?
You can reach our support team via the Contact page or by emailing hello@neoninnovationlab.com. We typically respond within 24 hours.